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Now through December 25th, 2022 Rock Outdoors will honor returns up to 60 days for the holiday season.
Return Policy: We welcome returns on all full-priced items that are unworn, unwashed, and unused with tags intact. All items must be returned in original packaging. All returns must be received to our warehouse within 30 days upon receiving the order. All items returned after 30 days will not be eligible for return and will be donated.
Customers are responsible for shipping costs on returned items. We do not cover any shipping costs for returns unless the shipping error is on our end.
Returned items must have proper documentation. See “How to Return an Item” below for more information.
Upon the receipt of your returned item(s), please allow 3-5 business days for us to process your return.
Non-Returnable Items: There are some items that are non-returnable and will be considered final sale, with NO EXCEPTIONS. These items include:
Defective Items: If you believe you have received an item that is defective, you must contact us within 3 business days of receiving the item about the defect. Email [email protected] with a description of the damage and pictures. Also be sure to include your invoice number in the email. You will receive return instructions if we deem that your item is indeed defective. Please DO NOT just send it back as we will not be responsible for items that arrive to our warehouse without proper documentation. Items that are returned without proper documentation will be donated. For more information on what is considered proper documentation, see "How to Return an Item" below.
Shoes: To return a pair of shoes, the original shoe box must not be damaged if applicable. Shoes must be unworn and in new condition. They must not have been washed, worn, contain dirt or stains, pet hair or have foreign smells.
Exchanges: Due to limited quantities, we cannot guarantee that the item you ordered will be in stock by the time your return is processed. If you would like to request an exchange for a different size or quantity, please contact us to ensure we can complete the request. Please understand that exchanges should meet the same return criteria as our Return Policy indicates. Upon receipt of your item that you are wanting to exchange, we will inspect the returned item and process the exchange if the newly desired item is in stock. If the item is not in stock, we will issue a refund and contact you.
Refunds & Cancellations: We accept refunds on all full-priced, returnable items. This includes the retail value of the item at the time of purchase as well as the tax component applied. If the item is returned to our warehouse within 30 days of receipt and meets the requirements of our return policy, a full refund (less shipping) will be issued. Shipping will be included in your refund if the error is on our end. Items returned after 30 days of receipt are not eligible for a refund. Please allow 3-5 business days for your item to be processed and for your refund to be issued.
We cannot ensure cancellations. Please contact us as soon as possible if you wish to cancel your order. If your order has not yet shipped, we will be able to process the cancellation, however, if your items have shipped we will not be able to cancel your order. You are welcome to return your order upon its arrival as long as it fits our return policy guidelines. You will be responsible for the shipping cost though.
How To Return an Item:
Send all returns to:
Rock Outdoors Returns Dept.
7440 NC Highway 8
Lexington, NC 27292